Shipping policy

ORDERING

Ordered need to be received by 2pm ACDT, to ensure they are processed packed and couriered out by close of business that day. Ordered received after 2pm ACDT, will be held until the next processing day.

SHIPPING

We post our entire range of products via Australia Post.

FLAT RATE

STANDARD – $15

EXPRESS – $20

Depending on where you are located within Australia, shipping times may vary between regions and states. As we are based in South Australia, the following will provide you with average time allowances for items posted.

STANDARD SHIPPING

SA Residential customers: Approx. 2 business days

VIC, NSW, ACT, WA, QLD, NT & TAS Metro Residential customers – Approx. 2 – 8 business days.

Rural and Country areas: Please allow on average an additional 1 – 2 days for your package to arrive.

EXPRESS SHIPPING

SA, VIC, NSW, ACT, WA, QLD, NT & TAS Metro Residential customers Approx. 1 – 3 business days

Rural and Country areas: Please allow on average an additional 1 – 2 days for your package to arrive.

Yovanka Loria Extensions Pty Ltd is not responsible for any freight delays in delivering stock. Once items have been posted, it is out of our hands when items are delivered. Please make allowances for extenuation circumstances.

You will receive tracking information via email once your package has been posted out.

EXCHANGE & RETURN POLICY

We want you to love your purchase. If you're not completely satisfied, we can offer an exchange or refund within 14 days of purchase, provided the following conditions are met:

  • Hair extensions must be unused, unopened, untampered with and in its original condition.
  • For hygiene and safety reasons, we cannot accept returns if the hair has been opened or worn.

All items must be returned in their original condition and packaging. Once received, our team will inspect the product to confirm it hasn't been opened or altered. If approved, we'll process your exchange or issue a refund. 

Customers are responsible for all return shipping costs and any applicable processing fees. Please ensure that your return package has a tracking number attached to it as we cannot be held responsible for lost returns.

For exchanges or returns, please contact us at

What happens if I believe my product is faulty?

If you believe the product is faulty, please contact us immediately via email at  The product must be shipped back to our head office and once we have assessed the returned product, an alternative option of your choosing will be sent out.

If we deem that our aftercare guidelines have not been adhered to, the product will be returned to you and no exchange/credit will be given. Any reactions caused by bleaching, lightening or treating the extensions with chemicals will not be covered under our returns policy.